Warranty & Work Liability
Last updated: Jan, 2025
This Residential Warranty & Work Liability Policy outlines the terms under which Elevated Electric (“we,” “us,” or “our”) provides workmanship warranties and defines limitations of liability for residential electrical services.
12-Month Workmanship Warranty
Elevated Electric provides a 12-month workmanship warranty on all residential electrical work performed by our licensed professionals, beginning on the date the work is completed.
This warranty covers labor only and applies exclusively to the specific work performed by Elevated Electric.
What This Warranty Covers
This warranty covers defects in workmanship that result directly from services performed by Elevated Electric under normal residential use and conditions.
If a covered issue arises during the warranty period, we will repair the affected workmanship at no additional labor cost.
Warranty Exclusions
This warranty does not cover issues or damages caused by:
Manufacturer defects in materials, fixtures, devices, or equipment
Normal wear and tear
Misuse, abuse, neglect, or improper operation
Improper maintenance by the homeowner
Work altered or repaired by others
Power surges, lightning, flooding, fire, or other acts of nature
Pre-existing electrical conditions not caused by our work
Code changes or inspection requirements enacted after installation
All materials and equipment are subject to the manufacturer’s warranty, which is separate from this workmanship warranty.
Limitation of Liability
To the fullest extent permitted by law, Elevated Electric shall not be liable for:
Indirect, incidental, or consequential damages
Loss of use of electrical systems
Property damage unrelated to our workmanship
Costs associated with third-party repairs
Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
Homeowner Responsibilities
To maintain warranty coverage, homeowners must:
Provide safe and reasonable access to work areas
Disclose known electrical issues or hazards
Ensure that no third party modifies our completed work
Use installed systems as intended
Failure to meet these responsibilities may void the workmanship warranty.
Code Compliance
All residential work performed by Elevated Electric complies with the National Electrical Code (NEC) and applicable local and state codes in effect at the time of installation. Future code changes or upgrades are not covered under this warranty.
Emergency & Temporary Repairs
Emergency services or temporary repairs are performed to restore safety or functionality and may not constitute a permanent solution. These services may carry limited or no warranty unless otherwise stated in writing.
Warranty Claims
To submit a warranty claim, homeowners must:
Contact Elevated Electric within the 12-month warranty period
Provide proof of service (invoice or completion date)
Allow reasonable access for inspection and repair
Warranty claims will be evaluated and addressed within a reasonable timeframe.
No Other Warranties
This policy represents the sole and exclusive warranty provided by Elevated Electric. No other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are made unless stated in writing.
Policy Updates
Elevated Electric reserves the right to modify this policy at any time. Any updates will be posted on this page with a revised effective date.
Contact Information
For questions regarding this warranty or to submit a claim, please contact:
Elevated Electric
Email: ElevatedElectricTn@gmail.com
Phone: (423) 292-6477
Service Area: Kingsport, Johnson City, and surrounding areas
Privacy Policy
Last updated: [January, 2025]
This Privacy Policy explains how Elevated Electric collects, uses, and discloses information about you when you visit our website, contact us, or use our services.
Information We Collect
We collect information you provide directly to us, such as when you:
Fill out a contact or service request form
Call or email us
Request an estimate or schedule service
This information may include your name, email address, phone number, service address, and details related to your electrical project.
We also automatically collect certain information when you visit our website, including:
Internet Protocol (IP) address
Browser type and device information
Pages viewed and time spent on the site
Referring URLs
This information is collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
Respond to inquiries and service requests
Provide and manage our electrical services
Communicate with you regarding estimates or projects
Improve our website and customer experience
Monitor and analyze website usage
Support marketing and advertising efforts, including Google Ads
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to operate properly and to understand how visitors interact with the site. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.
Sharing of Information
We may share your information with third-party service providers that perform services on our behalf, including:
Website hosting and analytics providers
Advertising platforms (such as Google Ads)
Payment and invoicing services
These providers are authorized to use your information only as necessary to provide their services to us.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is completely secure.
Your Choices
You may contact us to:
Request access to your personal information
Request corrections or deletion of your information
Opt out of marketing communications
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Elevated Electric
Email: ElevatedElectricTN@gmail.com
Phone: (423) 292-6477
Service Area: Kingsport, Johnson City, and surrounding areas